Priority Advantage Member - EXPERIENCE SHAPER
We want to observe our service visit through your eyes and determine how we can optimize your experience with us! Your feedback means TONS!
1. VISIT DETAILS
Your Name
*
First Name
Last Name
Time Window of Appt
*
Please Select
8am
10am-12
12 noon
12-3pm
4-6pm
7-9pm
10-midnight
Date
*
-
Month
-
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Arrival Time
*
Hour Minutes
AM
PM
AM/PM Option
Technician Name
*
I booked using:
*
Phone Call
Member Portal
Chat
Other
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2. Booking Ease
Booking my visit felt effortless
*
Yes
No
I got the date & time that worked for me
*
Yes
No
The interaction with the representative was pleasant(if applicable)
*
Yes
No
Expectations for the visit were set
*
Yes
No
I was informed of the Priority Advantage membership
*
Yes
No
What could have made your booking more effortless? Additional comments?
*
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3. Visit Experience
The technician was neat in appearance with a clean uniform
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Strongly Disagree
1
2
3
4
5
6
7
8
9
Strongly Agree
10
1 is Strongly Disagree, 10 is Strongly Agree
The technician made me feel comfortable and presented themselves professionally
*
Strongly Disagree
1
2
3
4
5
6
7
8
9
Strongly Agree
10
1 is Strongly Disagree, 10 is Strongly Agree
The technician set expectations of what was being evaluated and why it mattered
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Strongly Disagree
1
2
3
4
5
6
7
8
9
Strongly Agree
10
1 is Strongly Disagree, 10 is Strongly Agree
The technician was professional and well informed
*
Strongly Disagree
1
2
3
4
5
6
7
8
9
Strongly Agree
10
1 is Strongly Disagree, 10 is Strongly Agree
The technician asked thoughtful questions about my home or concerns
*
Strongly Disagree
1
2
3
4
5
6
7
8
9
Strongly Agree
10
1 is Strongly Disagree, 10 is Strongly Agree
The technician discovered concerns or problems I had not initially mentioned
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Strongly Disagree
1
2
3
4
5
6
7
8
9
Strongly Agree
10
1 is Strongly Disagree, 10 is Strongly Agree
The technician informed me on what needed to be addressed and provided options
*
Strongly Disagree
1
2
3
4
5
6
7
8
9
Strongly Agree
10
1 is Strongly Disagree, 10 is Strongly Agree
The options presented matched my needs and priorities
*
Strongly Disagree
1
2
3
4
5
6
7
8
9
Strongly Agree
10
1 is Strongly Disagree, 10 is Strongly Agree
Easy Payment Plan was offered (if applicable)
*
Strongly Disagree
1
2
3
4
5
6
7
8
9
Strongly Agree
10
1 is Strongly Disagree, 10 is Strongly Agree
The technician left the work area clean
*
Strongly Disagree
1
2
3
4
5
6
7
8
9
Strongly Agree
10
1 is Strongly Disagree, 10 is Strongly Agree
The technician listened to my questions and addressed my concerns
*
Strongly Disagree
1
2
3
4
5
6
7
8
9
Strongly Agree
10
1 is Strongly Disagree, 10 is Strongly Agree
The technician communicated in a way that made me feel confident and comfortable trusting their recommendations
*
Strongly Disagree
1
2
3
4
5
6
7
8
9
Strongly Agree
10
1 is Strongly Disagree, 10 is Strongly Agree
The technician protected my home with barriers such as drop cloths, plastic or shoe covers
*
Strongly Disagree
1
2
3
4
5
6
7
8
9
Strongly Agree
10
1 is Strongly Disagree, 10 is Strongly Agree
The inspection helped me understand the safety in my home
*
Strongly Disagree
1
2
3
4
5
6
7
8
9
Strongly Agree
10
1 is Strongly Disagree, 10 is Strongly Agree
I learned about potential risks that could affect my family
*
Strongly Disagree
1
2
3
4
5
6
7
8
9
Strongly Agree
10
1 is Strongly Disagree, 10 is Strongly Agree
There were no surprises
*
Strongly Disagree
1
2
3
4
5
6
7
8
9
Strongly Agree
10
1 is Strongly Disagree, 10 is Strongly Agree
The inspection uncovered concerns I was previously unaware of
*
Strongly Disagree
1
2
3
4
5
6
7
8
9
Strongly Agree
10
1 is Strongly Disagree, 10 is Strongly Agree
Visit Experience
*
Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The technician was neat in appearance with a clean uniform
The technician made me feel comfortable and presented themselves professionally
The technician set expectations of what was being evaluated and why it mattered
The technician was professional and well informed
The technician asked thoughtful questions about my home or concerns
The technician discovered concerns or problems I had not initially mentioned
The technician informed me on what needed to be addressed and provided options
The options presented matched my needs and priorities
Easy Payment Plan was offered(if applicable)
The technician left the work area clean
The technician listened to my questions and addressed my concerns
The technician communicated in a way that made me feel confident and comfortable trusting their recommendations
The technician protected my home with barriers such as drop cloths, plastic or shoe covers
The inspection helped me understand the safety in my home
I learned about potential risks that could affect my family
The technician visited my crawlspace/attic
There were no surprises
The inspection uncovered concerns I was previously unaware of
Was there something that we could make better?
*
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4. Final Evaluation
The technician visited my crawlspace/attic
*
Yes
No
The technician acknowledged my Priority Advantage membership at some point
*
Yes
No
I was reminded of the additional benefits of being a member(other services included)
*
Yes
No
I felt my membership provided real value with this service visit
*
Yes
No
I feel confident keeping/recommending the Priority Advantage
*
Yes
No
The visit exceeded my expectations
*
Yes
No
I would recommend Morris-Jenkins to family and friends because of this experience
*
Yes
No
4. Final Evaluation
*
Rows
Yes
No
The technician acknowledged my Priority Advantage membership at some point
I was reminded of the additional benefits of being a member(other services included)
I felt my membership provided real value with this service visit
I feel confident keeping/recommending the Priority Advantage
The visit exceeded my expectations
I would recommend Morris-Jenkins to family and friends because of this experience
Wow Moments: What specifically created value, trust, education or confidence for you?
*
Missed Opportunities: What should have occurred but did not? Where did we miss the mark?
*
Departure Time
*
Hour Minutes
AM
PM
AM/PM Option
Submit
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